Frequently asked questions

Why should anyone make the switch to reusable cloth pads?

Many people wrongly perceive reusable cloth pads to be cumbersome and unhygienic. In fact, every woman deserves quality period products that protect their health and wellness. It is unknown to many that disposable sanitary pads and tampons contain undesirable chemicals which come into close contact with the most intimate part of our skin. Reusable cloth pads have been proven to transform the period experience by easing period cramps and reducing nasty odours caused by disposable products reacting with our period discharge. Most of all, they're 100% hygienic if cleansed properly and is easy to maintain. It can significantly reduce wastes generated by disposable sanitary products, which are toxic to the environment.



How can I wear my pad?

The colourful and patterned layer should come into contact with your skin, while the plain-coloured layer will be in contact with your underwear. Simply fasten the buttons to your underwear to secure it in place.



What is the difference between Minky and Cotton Pads?

Minky has a softer and fluffier feel, and is popular amongst beginners who are trying reusable cloth pads for the first time. This is because Minky fabric is stain-resistant, which makes it much easier to clean after each use. Some people like it better for its relatively higher absorbency as compared to a cotton cloth pad. However, minky pads may not be suitable for those with sensitive skin as it can feel warmer especially in the hot summer weather. Cotton is a natural fabric which has a breathable surface, extremely suitable for the hot summer weather. Cotton pads are generally thinner than Minky pads, and are more suitable for active days during your period. It may require a deeper cleanse to completely remove period stains, but it is well-liked for its light and comfortable feel.



How often should I change my pad?

You should change your pad about as often as you would change a disposable pad, every 4 to 6 hours, as needed, depending on your flow. Quinbi's cloth pads are made of Zorb, which is one of the most absorbent fabrics used in cloth pads, so you can be confident that the absorbency of our cloth pads is a priority.



How can I manage my cloth pads when I am outside?

Soiled pads can be stored by folding the two ends towards the middle, fastening the buttoned flaps and placing them in your waterproof wet bag. This way, you can ensure that your cloth pads are well kept and can be washed at your convenience when you are home.



Refunds and Exchange Policy

Due to the nature of our products, we do not allow refunds or exchanges for our products. If you are not satisfied with your purchases, don't hesitate to get in touch with us and we'll get back with a response within 3 days. As all our products are handmade, we seek your understanding that no two products are identical.



Do you ship Internationally?

Yes! We ship internationally now! If you are unable to checkout after inputing your country in the checkout process, please drop us a message @ hello.quinbi@gmail.com and we will respond to you within 2 business days.



I can't seem to wash off the stains on my cloth pad!

The Cotton Cloth Pads may take a little more effort for period stains to be removed, as they're made of natural fibres and are not stain resistant. Don't worry if you are unable to completely remove the stains after soaking your pad overnight. Replace the pail of water with fresh water and laundry detergent, and leave your cloth pad in it for a few more hours/overnight. If you need that extra help, use our natural stain remover and apply it directly into your stains before tossing it into the pail. Soaking your cloth pad for a few extra hours in clean cold water and laundry detergent usually does the trick! ;) Leaving it out in the sun to dry helps to fade off the stains. Just remember, our cloth pads still work great even with a little stain on them, and stains do not mean dirty!!



Where are Queen Cups manufactured?

Queen Cups are manufactured in China, and have passed health and medical checks. It is made with 100% medical grade silicon.



How long can I wear Queen Cups for?

We recommend that you wear Queen Cups for not more than 10 hours at once.



Is it possible that the cup would get stuck inside?

Even though the cup does not have a string like a tampon does, it does not get lost inside. One trick we recommend, is to contract or squeeze your pelvic muscle, so that the cup would move towards the vaginal opening. You should be able to feel the stemo of the cup which will help you remove it. In the beginning, it might feel a little strange to stick your fingers up your vagina to feel for your cup, but the vaginal opening is a part of your body and you shouldn't be shy about it ;)



How long does the Queen Cup last?

If well taken care of, Queen Cup can last for up to 8 years. However, this varies depending on many other factors. If your cup changes color, alters in shape or feels different, stop all use immediately.